Frequently Asked Questions
Everything you need to know about our handcrafted luxury collections.
What materials are used in Pashtush products?
We use only the finest natural fibers, including premium wool, authentic cashmere, and pure silk. Each product undergoes rigorous quality checks to ensure the heritage and softness Pashtush is known for.
Do you offer international shipping?
Yes, Pashtush Global ships to over 100 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and preferred shipping method.
How should I care for my Pashtush shawl or scarf?
To preserve the delicate fibers, we recommend professional dry cleaning for all our wool and silk products. Avoid direct sunlight during storage and use a soft muslin bag to protect the fabric.
What is your return and exchange policy?
We offer a 15-day return policy for unused items in their original packaging with tags intact. Please visit our returns portal to initiate a request for a refund or exchange.
Are the colors shown on the website accurate?
We strive to display our products as accurately as possible. However, due to different monitor settings and the handcrafted nature of our dyeing process, slight variations in color may occur.
How can I track my order?
Once your order is dispatched, you will receive an email with a tracking number and a link to the courier's website so you can monitor your package in real-time.